FAQ

💰 CREDO STUDY – FEE RELATED FAQ

1) Fee किस आधार पर ली जाती है?
Fee Monthly Plan / Course Plan के अनुसार ली जाती है (subject & class के हिसाब से).

2) Payment kaise karna hota hai?
Payment UPI / PhonePe / Paytm / Google Pay / Bank Transfer ke through किया जाता है.

3) Kya Admission Fees hai?
Nahi ❌
Admission Fee separate nahi hoti, sirf Monthly / Course Fee pay karni होती है.

4) Kya Fees Refund ho sakti hai?
Nahi ❌
Classes start hone ke baad fees non-refundable होती है (Online Learning Standard Policy के अनुसार).

5) Agar student class attend na kare to?
Fee फिर भी refundable नहीं होती, क्योंकि seat & schedule reserve हो जाते हैं।

6) Kya upcoming months ki fee bandh kar sakte hain?
Haan ✅
Agar student continue nahi karna चाहता, to next month ki fee simply pay mat kariye — koi penalty नहीं।

7) Late Fee charge hota hai kya?
Yes ✅
Due date ke 2 days baad Late Fee ₹10 per day applicable हो जाता है (fair & time discipline ke liye).

8) Fee ka proof kaise milega?
Fee payment ke बाद Digital Receipt / Screenshot Verification WhatsApp पर भेज दी जाती है.

9) Parents ko monthly fee reminder milta hai?
Haan ✅
WhatsApp पर Monthly Fee Reminder भेजा जाता है।

10) Agar payment wrongly ho jaye to?
Transaction screenshot send karein — 24 hours me verify karke update कर दिया जाएगा।

11) Discount / Scholarship milta hai kya?
Yes ✅
Performance, Consistency, and Behaviour ke basis par Internal Scholarship System लागू किया जा सकता है।

12) Fee Discussion / Query kaun handle karta hai?
Help Desk Team, na ki Teachers — ताकि learning aur classes smooth रहें।

📚 CREDO STUDY – STUDY MATERIAL FAQ 

1) Study Material kis form me milta hai?
Study Material PDF Format me diya जाता है (Mobile, Laptop, Tablet sab par open ho जाता है).

2) Kya Handwritten Notes milte hain?
Haan ✅ Chapter-wise Handwritten + Easy Explanation Notes provide kiye jate hain.

3) Kya Printed Books milती हैं?
Filhaal Printed Books nahi di ja rahi हैं,
lekin Printout friendly PDFs available hain.

4) Worksheets ka format kya hota hai?
Worksheets Practice Based hoti हैं —
MCQ + Short Answer + Value Based Questions ke saath.

5) MCQ Practice sheets milती हैं?
Haan ✅ Har chapter ke liye MCQ Pack diya जाता है.

6) Test Papers / Sample Papers provide hote hain?
Haan ✅ Regular Chapter Test, Weekly Test & Full Syllabus Sample Papers milते हैं.

7) Study Material kaha milega?
Study Material WhatsApp Group / Study Drive Link ke माध्यम से मिलता है.

8) Agar study material receive na ho to kya karein?
Bas WhatsApp Help Desk par message bheje:

"Study Material Request + Student Name + Class"

9) Kya Notes update होते रहते हैं?
Haan ✅ Notes & Test Sheets time to time update hote रहते हैं.

10) Kya Doubt Notes ya Revision Notes bhi milते हैं?
Haan ✅ Exam ke waqt Revision Notes + High-Weightage Topics भी provide kiye jaate हैं.

11) Kya Old Year Papers milते हैं?
Haan ✅ Previous Year Papers + Latest Pattern Sample Papers milते हैं.

12) Kya Study Material ke liye extra charges lagते हैं?
Nahi ❌
Study Material course fee ke andar hi include hota hai.

⚖️ CREDO STUDY – COMPLAINT / GRIEVANCE FAQ 

1) Complaint ka matlab kya hota hai?
Complaint ka matlab hai kisi problem ko shanti aur clarity ke saath institute tak पहुँचाना, taaki uska समाधान किया जा सके.

2) Kya student Complaint kar sakta hai?
Haan ✅ हर student ka Right hai ki wo apni समस्या respectfully share करे.

3) Complaint kaise register karein?
WhatsApp / Email ke through नीचे दिए गए format me:

Student Name:

Class / Batch:

Issue:

Date:

Screenshot (अगर हो):

4) Complaint kahan bhejein?
📩 Grievance Email: credostudy0@gmail.com
📱 WhatsApp Help Desk: https://wa.me/919044360273

5) Complaint ka reply kab milega?
24 hours ke andar acknowledgment aur 3–7 days me resolution provide किया जाता है.

6) Complaint ko kaun handle karta है?
Complaint Teacher नहीं, बल्कि Official Support Team handle करती है — ताकि समाधान fair हो.

7) Kya Complaint karne se student ki class me problem hogi?
Bilkul nahi ❌
Credo Study Zero Retaliation Policy follow करता है — student ki dignity protected रहती है.

8) Agar teacher se issue ho to?
Calm & Clear details me issue लिखें — Support Team स्थिति को सुनकर समाधान decide करेगी.

9) Agar fees / payment related issue ho to?
Fee issues Help Desk Billing Team solve करती है — Teacher se directly बात नहीं की जाती.

10) Miscommunication ya Behaviour issue ho to?
Issue respectfully लिखें — हम दोनों taraf सुनकर fair solution देते हैं.

11) Kya Complaint Confidential rakhi jati है?
Haan ✅ Student ka naam aur बात गोपनीय रखी जाती है.

12) Problem ka solution kaise decide hota hai?
Discussion → Verification → Fair Decision
हर case ko respect + neutrality के साथ handle किया जाता है.